General Terms and Conditions

Chiq & Street

                       Version August 2026

Article 1 – Definitions

In these general terms and conditions, the following terms are used:

  • "Entrepreneur": Chiq&Street, located at Zilverberg 190, Chamber of Commerce number: 42075729, email: info@chiqandstreet.nl.
  • "Consumer": the natural person who is not acting for purposes relating to their trade, business, craft or profession.
  • "Distance contract": a contract concluded between the entrepreneur and the consumer within the framework of an organized system for distance selling of products.
  • "Right of withdrawal": the consumer's option to waive the distance contract within the cooling-off period.
  • "Cooling-off period": the period within which the consumer can exercise their right of withdrawal.
  • "Product": the goods supplied by the entrepreneur to the consumer, including clothing, accessories and related items.
  • "Webshop": the entrepreneur's website where products are offered.

Article 2 – Identity of the Entrepreneur

  • Trade name: Chiq & Street / Chiqandstreet
  • Address: Zilverberg 190, 1025CL Amsterdam
  • Email address: info@chiqandstreet.nl
  • Website: www.chiqandstreet.com
  • Chamber of Commerce number: 42075729
  • VAT identification number: NL005475968B24

Article 3 – Applicability

  1. These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer.
  2. Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer.
  3. If the distance contract is concluded electronically, the text can be made available to the consumer electronically.
  4. In the event of conflicting terms and conditions, the consumer can always invoke the applicable provision that is most favorable to them.
  5. The entrepreneur reserves the right to amend these general terms and conditions. The amended terms and conditions apply to new orders.

Article 4 – The Offer

  1. If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated.
  2. The offer contains a complete and accurate description of the products offered. Colors may vary slightly due to screen settings.
  3. Every offer contains such information that it is clear to the consumer what the rights and obligations are.
  4. Obvious mistakes or errors in the offer do not bind the entrepreneur.

Article 5 – The Agreement

  1. The agreement is concluded at the moment the consumer accepts the offer.
  2. The entrepreneur will immediately confirm receipt of the acceptance electronically.
  3. The entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data.
  4. The entrepreneur is entitled to refuse an order or to attach special conditions to its execution.
  5. When delivering products, the agreement is limited to a maximum of the available stock.

Article 6 – Right of Withdrawal

6.1 Cooling-off period

  1. The consumer has the right to withdraw from the agreement within a cooling-off period of 14 calendar days without giving any reasons.
  2. The cooling-off period starts on the day after the consumer has received the product.
  3. During the cooling-off period, the consumer will handle the product and its packaging with care.

6.2 Exceptions to the right of withdrawal

The right of withdrawal does not apply to:

  • Products that cannot be returned for hygienic reasons and whose seal has been broken after delivery (such as underwear, swimwear, and socks).
  • Products that have been specially made to measure or personalized at the consumer's request.
  • Products that are clearly personal in nature.

Article 7 – Exercising the Right of Withdrawal and Costs

  1. If the consumer wishes to exercise their right of withdrawal, they must notify this within the cooling-off period via: info@chiqandstreet.nl.
  2. As soon as possible, but within 14 days, the consumer will return the product.
  3. The consumer will return the product with all supplied accessories, in its original condition and packaging.
  4. The risk and burden of proof for the correct and timely exercise of the right of withdrawal lies with the consumer.
  5. The consumer bears the direct costs of returning the product, unless the entrepreneur has indicated that they will bear these costs.
  6. If the consumer exercises their right of withdrawal, all additional agreements will be dissolved by operation of law.

Article 8 – Entrepreneur's Obligations in case of Withdrawal

  1. The entrepreneur will reimburse all payments within 14 days following the day on which the consumer reports the withdrawal.
  2. The entrepreneur will use the same payment method for reimbursement as the consumer used.
  3. If the consumer has chosen a more expensive delivery method, the entrepreneur does not have to reimburse the additional costs.
  4. The entrepreneur may wait with reimbursement until they have received the product.
  5. The entrepreneur may refuse or reduce the reimbursement if the product has not been returned in the proper condition.

Article 9 – Prices and Payment

  1. The prices stated in the offer include VAT.
  2. The entrepreneur is entitled to change their prices, but will inform consumers about this in good time.
  3. The consumer must immediately report inaccuracies in payment details.
  4. The webshop offers the following payment options: iDEAL, credit card (Visa/Mastercard), PayPal, Klarna, and Bancontact.
  5. In case of non-payment, the entrepreneur has the right to cancel the order or to charge statutory interest and collection costs.
  6. Discount codes are valid once, cannot be combined with other promotions and have a limited validity period.

Article 10 – Delivery and Execution

  1. The entrepreneur will exercise the greatest possible care when executing orders.
  2. The place of delivery is the address that the consumer has made known to the entrepreneur.
  3. The maximum delivery period is 30 days, unless a different period has been agreed.
  4. The standard delivery times used by the entrepreneur are indicative.
  5. The risk of damage and/or loss rests with the entrepreneur until the moment of delivery.
  6. Orders are usually offered with track & trace information.

Article 11 – Conformity and Warranty

  1. The entrepreneur guarantees that the products comply with the agreement and the specifications stated in the offer.
  2. A warranty scheme does not affect the consumer's statutory rights.
  3. Complaints about visible defects must be reported in writing within 2 months of discovery.
  4. Further agreements about the warranty period are stated on the product page.

Article 12 – Complaints Procedure

  1. Complaints must be submitted fully and clearly described within a reasonable time via info@chiqandstreet.nl.
  2. Complaints submitted to the entrepreneur will be answered within 14 days.
  3. The consumer must give the entrepreneur at least 4 weeks to resolve the complaint.
  4. A complaint does not suspend the entrepreneur's obligations.
  5. If a complaint is found to be justified, the entrepreneur will replace or repair the products free of charge.

Article 13 – Disputes

  1. Only Dutch law applies to agreements.
  2. Disputes can be submitted to the Disputes Committee for Home Shopping, Postbus 90600, 2509 LP The Hague (www.sgc.nl).
  3. A dispute will only be handled if the consumer has first submitted their complaint to the entrepreneur.
  4. The decisions are made by way of binding advice.
  5. The European Commission offers an ODR platform via https://ec.europa.eu/consumers/odr.

Article 14 – Additional and Deviating Provisions

  1. Additional or deviating provisions must not be to the detriment of the consumer and must be laid down in writing.

Article 15 – Personal Data and Privacy

  1. The entrepreneur processes personal data in accordance with the privacy statement on the website.
  2. The entrepreneur processes personal data exclusively for the execution of the agreement, customer account, newsletters (after consent) and legal obligations.
  3. Personal data will never be provided to third parties without consent.
  4. The consumer has the right to access, rectify, erase and portability via info@chiqandstreet.nl.
  5. The entrepreneur applies appropriate measures to secure personal data.

Article 16 – Intellectual Property

  1. The entrepreneur retains all intellectual property rights to all content on the webshop.
  2. The consumer is not permitted to copy or distribute the content without written permission.

Article 17 – Amendment of Conditions

  1. The entrepreneur reserves the right to amend or supplement these general terms and conditions.
  2. Changes will be communicated in good time and will take effect 14 days after announcement.
  3. If the consumer does not agree, they have the right to terminate the agreement.

Chiq & Street
Zilverberg 190, 1025CL Amsterdam
info@chiqandstreet.nl
www.chiqandstreet.com
Chamber of Commerce: 42075729
Version: August 2026